Returns & Exchanges
Size / Fit Issues
Your Ponto’s should be comfy. If they’re a little too snug at first, give them a day or two to get used to your feet. Our shoes typically run true to size, but everyone’s feet are unique. Exchanges are free if you need to try a new size, just ensure they’re sent back with no visible wear and are reusable…we’re a sustainability company **cough cough**.
We will only accept returned items in their original condition. If your item(s) has been worn, washed or damaged, or if your order is outside of our 30 day return window, we cannot accept them for a return or exchange. If you no longer wish to keep your item(s), we have created a resale shop where you can list your item(s) to resell them and get a portion of your money back. Just visit the "Resale" link in at the bottom of our website to learn more. If you'd rather donate your shoes, reach out to our support team for more information.
Some items in your return may be considered exchange only. If you have multiple items in your order and one is an exchange only item, you will need to process your returns separately. We are happy to help should you need additional assistance - just email us your order number and your plans to return or exchange and we will be happy to assist you. Not sure if you're item is exchange only? Visit our FAQ page!
Currently, we do not offer free returns or exchanges for international orders. A return shipping label will need to be purchased by you to send your shoes back for a refund. Please email email@example.com for further instructions.
Still Have Questions?
Shoot us an email at firstname.lastname@example.org