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Frequently Asked Questions

Product/Fit

  • Do Pontos run true to size?

    We designed our shoes to fit true-to-size without socks. If your size varies between brands, you have wider feet, or if you want to wear socks, we recommend ordering up a 1/2 size from your most normal athletic shoe size.

  • Do they Stretch?

    They sure do (a little bit)! Our recycled leather is REAL leather, so it stretches and breaks in like real leather.

  • Are the insoles removable?

    Yep! The insoles are fully removable so you can pop your own inserts in there if you would like.

  • How do you wash the shoes? The insoles?

    The recycled leather is certified water repellent and highly durable

    • For small spots and dirt, clean with water and rub with a rag/sponge
    • In the case they get wet, it’s still best to dry with a cloth
    • In the case you feel the need to condition the leather at some point, we recommend using Leather Honey.
    • The insoles are removable and can be washed with soap and water.
  • Are your shoes zero drop?

    Our shoes are not zero drop - there is about 10mm of lift between the heel and the toe.

Company

  • What is sustainable about the product?

    We work incredibly hard to make sure that every aspect of our products are not only high quality, but of the highest level of sustainability that we can craft. Whether it's the leather scraps we repurpose, or the organic fibers we utilize to combat synthetic plastic weaves, or just the simplicity of offsetting our carbon footprint at every stage of operation, Ponto wants to ensure the planet for future generations. If you have specific questions about a product, please email us at info@pontofootwear.com.

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