If you wish to return or exchange your pair of Pontos for any reason, you have 30 days to send them back to us for free, no questions asked. As long as they haven't been scuffed up or damaged in any way, please contact us below to start the return process. Make sure to have your order number handy
Description/Reason for exchange/return:
Your Ponto’s should be comfy. If they’re a little too snug at first, give them a day or two to get used to your feet. Our shoes typically run true to size, but everyone’s feet are special and unique. Exchanges are free if you need to try a new size, just ensure they’re sent back with no visible wear and are reusable…we’re a sustainability company **cough cough**.
Shoot us an email at firstname.lastname@example.org